Barter Maison Return and Exchange Policy

At Barter Maison, we are committed to ensuring the satisfaction of all our customers. If you are not completely satisfied with your purchase, our 7-day return and exchange policy allows you to return or exchange any item purchased from us within 7 days of the delivery date under the following conditions:

Policy Guidelines

  1. Eligibility for Return or Exchange:

    • Items must be returned in their original condition, unused, with all tags and packaging intact.
    • The original receipt or proof of purchase is required for all returns and exchanges.

  2. Non-returnable Items:

    • Clearance items marked as final sale.
    • Items that have been used or altered.
    • Personalized or customized items.

  3. Process for Returns and Exchanges:

    • Contact our customer service team at +60 3-7890 3042 or email [email protected] within 7 days of receiving your item to initiate the return or exchange process.
    • Please provide your order number, details of the item, and reason for return or exchange.

  4. Shipping for Returns and Exchanges:

    • The customer is responsible for all return shipping costs unless the item is returned due to a defect or discrepancy in the order.
    • We recommend using a trackable shipping service to ensure the safe return of the product.

  5. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

  6. Exchanges:

    • If you need to exchange an item for the same item, send us an email at [email protected] and send your item to: J-2-10, Pacific Place, Jalan PJU 1a/4A, Ara Damansara, Petaling Jaya, Malaysia.

Return Address: Please send all returns and exchanges to: J-2-10, Pacific Place, Jalan PJU 1a/4A, Ara Damansara, Petaling Jaya, Malaysia

For any further queries regarding returns or exchanges, please contact us at the details provided above. At Barter Maison, we aim to make your return or exchange as smooth as possible. Thank you for choosing us for your diving needs!